The unit would basically burn out ignitors about one every 6 months. And it would also get into a funk where everything seemed to be fine but the gas valve never opened and after cycling through the ignition sequence several times it would go into lockout.
I’d had guys say that it just needed to be cleaned and charge me money for cleaning it. No effect. I’d had other guys say they needed to take it all apart and test everything and clean everything again cause maybe the first guy missed something. No effect. I’d had guys say that it was a bad gas valve or something. No effect. Over 3 years we probably spent a thousand dollars having guys come out and replace the ignitor and pitch us on various time consuming testing and cleaning operations. These other guys would say it also *might* be the main circuit board, but that would be really expensive to replace, both on parts and labor, and that might not even be the problem.
Anyway, Chris heard all this, spent some time looking at the unit and said that although it was very unusual, he thought that the circuit board had in fact gone bad. However, since he’s an official distributor for that furnace company he offered to just call them up and describe the strange behavior to them and see if they’d send out a replacement unit at no cost. He did, and they did and it was awesome. And there at that point when there was a perfect opportunity to gouge us on labor or something, or sell us on some zany yearly maintenance and cleaning contract, he didn’t.
Instead when the new board came in he popped right back, installed it extremely quickly.
…in the 8 months since, our formerly nightmarish furnace has worked perfectly! I couldn’t be happier with the service. “
Nick M, Oakland
Sue J, Oakland
This was recently reinforced when we had a whole house energy audit done. The auditor said the furnace installation was one of the best he had ever seen.
Chris really takes the time to explain the options. He recommended a heating system that fit our needs, and we couldn’t be happier with it. It works beautifully. Chris has such an eye for detail. He even positioned the furnace for easy access and installed a light and switch near the furnace access door.
We will definitely call on Chris for our future HVAC needs! “